Frequently asked questions

PlanniX is software for planning and publishing social content and reviewing performance in one workspace. It is owned and operated by QuatroBytes LLC.

Open Add channels to see the networks and account types available for your workspace. Availability depends on your plan, the integration status, and the network’s rules.

Open Channels, choose Add channels, and select the network and account type. Follow the network’s authorization screen and choose the account or page you want to connect.

A network can expire or revoke a connection, or require consent for new permissions. Use the reconnect action and review the requested permissions on the network’s authorization screen.

Create a post, select a connected channel, add your caption and media, and choose a date and time. Check the preview and schedule it when ready.

Choose the immediate publishing option where it is available for the selected channel and format. The publishing status will tell you whether the network accepted the post.

Choose the draft option in the post editor to keep unfinished content for later. Review the caption, media, and target channels before scheduling the draft.

Use the calendar or publishing history to check what is scheduled and what has already been sent. Open an entry to inspect its status and the selected channel.

Open the entry before it publishes. If editing is available for its status, update the content or schedule and save. A change in PlanniX does not automatically edit content that has already been published.

Check the time zone in your account settings and the date and time shown in the composer before scheduling. Double-check campaigns that run across different time zones.

Open the publishing result and read the network’s error. Check the connection, permissions, and media format. Before retrying, confirm whether the post already exists on the network.

You can start with one idea, but adapt it to each network’s length limits, links, tone, and format. Check the channel preview before publishing.

If AI tools are available in your plan, use the AI caption tools to draft or revise copy. Review the result for accuracy, voice, and platform fit before publishing.

If image generation is enabled for your workspace, describe the image you want in the AI tool, then review the result before using it in a post. Availability and usage limits depend on your plan and the configured provider.

Analytics combines publishing results with the metrics each connected network returns, such as views, reactions, comments, or shares. Filter by dates, network, or channel to focus on the content you want to review.

Open the post performance section and use the filters to find a post. The metrics shown depend on what the network reports for that content and what your connection can access.

A blank value means PlanniX has no usable data for that metric. It can happen when a metric is unsupported, a connection needs permission, or the network has not provided a result yet. A reported zero is different.

Audience data appears only for supported networks and account types, with sufficient permissions and where the network’s privacy thresholds are met.

If your plan includes team access, invite teammates from your workspace and grant the access they need. Review their permissions before sharing channels or drafts.

Paid subscriptions are offered monthly or annually. See the pricing page and confirm the renewal period and total at checkout.

Use the billing or subscription area in your account. If you cannot access it, email support from the address associated with your account.

Use Support for account, publishing, or billing questions. The Data Deletion page explains how to submit a request for account or connected data.